Returns & Mandatory Unboxing Policy
- All Sales Are Final: At Anvi Collections, all sales are strictly final. Due to the handmade, custom, and made-to-order nature of our premium brass and 925 silver jewelry lines, we do not accept returns, offer refunds, or allow exchanges for change-of-mind purchases.
- Transit Damage Exceptions: We take immense pride in our quality control, but if an item happens to arrive defective or damaged during shipping, we will rectify the issue immediately. You must report the damage to our care team via email or WhatsApp within 24 hours of delivery, attaching detailed close-up pictures of the issue.
- Mandatory 360° Unboxing Video: To verify any damage claim, a continuous, unedited 360-degree unboxing video is strictly mandatory. The video must clearly show the parcel’s outer shipping cover box being opened for the first time and continue until the product’s defect is shown on camera. Without this complete, unedited video proof, no replacement or remedy can be issued under any circumstances.
- Order Cancellation Window: Once an order is placed on our storefront database loop, it enters our manufacturing and wholesale processing queue. Cancellations are permitted only within 24 hours of placing the order. After this 24-hour window, the order cannot be canceled, changed, or refunded.